Fraktpolicy


SHIPPING POLICY
Thank you for visiting and shopping at HELVIA SWISS. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing time is separate from the shipping time.

2. Domestic and International Shipping Rates & Delivery Estimates
We strive to get your order to you as quickly as possible.

  • Estimated Delivery Time: 3 to 5 business days.

  • Shipping Cost:  It depends on the weight and location

Delivery delays can occasionally occur due to high volume or carrier issues outside of our control.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active within 24 hours.

4. Customs, Duties, and Taxes
HELVIA SWISS (Sinorix Group LTD) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages
If your order arrives damaged, please contact us immediately so we can investigate and make it right. Please save all packaging materials and damaged goods before filing a claim. If your package is lost in transit, please contact our support team, and we will assist you in working with the carrier.

6. Returns and Refunds
For information about returning a product, please review our Return and Refund Policy 

7. Contact Us
If you have any questions about the shipping or delivery of your order, please contact us:

  • Email: contact@helvia-swiss.ch