Privacy Policy

Privacy Policy

Last updated: September 14, 2026

Helvia Swiss operates this store and website, including all related information, content, features, tools, products, and services, in order to offer you, as a customer, a personalized shopping experience (the “Services”). Helvia Swiss is a store powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described in this document.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made non-identifiable so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment information.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you include in your communications with us, for example when you submit a customer service request.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you access or interact with the Services.
Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.
How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services — We use your personal information to provide the Services to you, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and interests, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate potential returns and exchanges, allow you to post reviews, and create a personalized shopping experience (for example, by recommending products related to your purchases). This may include using your personal information to tailor and improve the relevance of the Services.

Marketing and advertising — We use your personal information for marketing and promotional purposes, including to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online ads for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and your other activity on the Services.

Security and fraud prevention — We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate, or take action regarding fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

Communicating with you — We use your personal information to provide customer service, respond to your requests, offer effective support, and maintain our business relationship with you.

Legal reasons — We use your personal information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or ongoing litigation, or other adversarial proceedings, and to enforce our terms or policies or investigate potential violations of them.

Cookies and similar technologies

We use cookies and similar technologies (pixels, web beacons, device identifiers, and local storage) to operate the site, remember your preferences, measure audience engagement, personalize content, and deliver targeted advertising. We use the following categories:

  • Strictly necessary cookies: essential to the operation of the site (shopping cart, sign-in, checkout, and security). They cannot be disabled.
  • Performance and analytics cookies: help us understand how visitors interact with the site (pages viewed, time spent, and browsing paths). Examples: Shopify Analytics, Google Analytics.
  • Functionality cookies: remember your choices (language, region, and currency) so we can offer a more personalized experience.
  • Marketing and advertising cookies: used to show you relevant ads on other sites, including through the Meta Pixel, TikTok Pixel, Google Ads, and Shopify Audiences partners.

You can manage your preferences at any time through the cookie banner shown on your first visit, or through your browser settings (“Do Not Track,” deleting, or blocking cookies). Declining certain cookies may limit your experience on the Services.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
  • With business and marketing partners in order to provide you with marketing services and targeted advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising and marketing content based on your online activity with different merchants and websites.
  • When you ask us, authorize us, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or sign-in integrations.
  • With our affiliates or, more generally, within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms of use or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services. In addition, to protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about your rights, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights relating to your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of the information found there. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction on its use by us or by any third party. The inclusion of such links does not imply any endorsement of the content of those platforms or of their owners or operators, unless otherwise indicated on the Services.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee “perfect security.” In addition, any information you send us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

Retention periods

How long we keep your personal information depends on the purpose for which it was collected. As a guide:

Type of data Retention period Customer account data For the life of the account, then 3 years from the last activity Order data (billing, shipping) 10 years from the end of the financial year (Swiss legal requirement — CO Art. 958f) Payment data Not retained by us beyond the transaction; managed by the payment provider in accordance with PCI-DSS standards Cookies and trackers Maximum of 13 months from the date they are set Marketing prospecting data (marketing emails) 3 years from your last active contact Customer service history 3 years from the last interaction Login data and technical logs Maximum of 12 months

After these periods, data is either deleted or anonymized for statistical purposes.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request to the extent permitted by law.

  • Right of access / right to know: you may have the right to request access to the personal information we hold about you.
  • Right to erasure: you may have the right to request deletion of the personal information we hold about you.
  • Right to rectification: you may have the right to request correction of inaccurate personal information we hold about you.
  • Right to data portability: you may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, under certain conditions and subject to certain exceptions.
  • Managing communication preferences: we may send you promotional emails. You may choose to stop receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders.

You may exercise these rights where indicated on the Services or by contacting us at contact@helvia-swiss.ch. To learn more about how Shopify uses your personal information and about any rights you may have, including rights relating to data processed by Shopify, you can visit the Shopify Privacy Portal.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, as provided for or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to file a complaint about the processing of your personal information, please contact us. Depending on where you live, you may have the right to appeal our decision by contacting us or by filing a complaint with your local data protection authority.

International transfers

Please note that we may transfer, store, and process your personal information outside the country where you live, including in Canada, the United States, and the European Union, where some of our service providers are located (Shopify, Klaviyo, Google, Meta, and others).

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, any equivalent contract issued by the relevant UK authority, unless the data is transferred to a country recognized as providing an adequate level of protection (such as Switzerland, under the European Commission’s adequacy decision).

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “last updated” date, and provide notice as required by applicable law.