Shipping Policy

Shipping Policy – Helvia Swiss

At Helvia Swiss, we know how important it is to receive your orders quickly, with reliable service and no unpleasant surprises. That’s why we’ve put in place a simple, transparent shipping policy designed around what you expect.

Shipping destinations

We currently ship exclusively within Switzerland.

Processing times

Every order is carefully prepared within 24 to 48 business hours after payment is confirmed.

Once your order is confirmed, you’ll receive a confirmation email, followed by another email with your tracking link as soon as your package ships.

Delivery times

Our average delivery time is 8 to 12 business days. This includes order processing, fulfillment, and transit with our shipping partners.

Please note: delivery times may vary slightly during busy periods (holidays, promotions, and so on), or depending on the product and the specific delivery location.

Shipping costs

Delivery is 100% free on every order placed on our website, with no minimum purchase required.

There are absolutely no hidden fees due when you receive your package.

Order tracking

As soon as your order ships, you’ll automatically receive a package tracking link by email.

You can also contact us at any time if you have questions about the status of your delivery.

Possible delays

Although we generally meet our estimated delivery times, some factors beyond our control may cause slight delays (customs, weather conditions, logistics disruptions, and so on).

If you notice a delay of more than 15 business days, please contact our customer service team. We’ll open an investigation right away with our carrier and keep you updated as soon as possible.

Undelivered, lost, or stolen packages

If your package is marked as “delivered” but you haven’t received it, you have 72 hours to report the issue. We’ll open a formal investigation with the carrier.

If the carrier officially declares the package lost, we’ll send you a free replacement item or offer a full refund, whichever you prefer.

Incorrect or incomplete address

Please make sure the delivery address entered at checkout is complete and accurate (including the street number and name, postal code, and mailbox/apartment number if needed). We cannot be held responsible for delays or losses caused by customer entry errors. If a package is returned to the sender because of an incorrect address, reshipping fees may apply.

Questions or need help?

Our team is here to help, before and after your order. Feel free to contact us through our contact form or using the details below: