Terms of Use

Terms of Use

Welcome to Helvia Swiss! This website is operated by SINORIX GROUP LTD, a company registered in the United Kingdom, with its registered office at 71-75 West Street, Shelton Street, London, registered under company number 17391885. The terms “we,” “our,” and “us” refer to Helvia Swiss. Helvia Swiss offers this website, including all information, tools, and services available on it, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

Section 1 – Access and account

By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use the Services on devices that you own, purchase, or manage.

To use the Services, including to access or browse our online stores, or to purchase any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all rights necessary to provide that information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You are not permitted to transfer, sell, assign, or license your account to any other person.

Section 2 – Our products

We have made every effort to display the colors and images of our products and services in our online stores as accurately as possible. Please note, however, that product colors or appearance may differ from how they appear on your screen, depending on the type of device you use to access the store and on your device settings and configuration.

We do not warrant that the appearance or quality of any products, services, information, or other materials you purchase or obtain will meet your expectations, or will be exactly as described or displayed in our online stores.

All product descriptions and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Helvia Swiss reserves the right to accept or decline your order for any reason, at its sole discretion. Your order is not accepted until Helvia Swiss has confirmed its acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Helvia Swiss may be unable to accommodate cancellation requests once an order has been accepted. If we modify or cancel an order, we may attempt to notify you by contacting the email address, billing address, and/or phone number provided when the order was placed.

Your purchases may be returned or exchanged only in accordance with our Refund Policy.

You represent and warrant that your purchases are for your personal or household use and not for commercial resale or export.

Section 4 – Pricing and billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless otherwise indicated, displayed prices do not include taxes, shipping and handling fees, or customs/import charges.

Prices shown in our online stores may differ from prices offered in physical stores or in other online stores operated by third parties. From time to time, we may offer promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use that credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges you incur at the prices displayed, including shipping and handling fees and all applicable taxes, if any.

Section 5 – Shipping and delivery

We are not responsible for shipping and delivery delays. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by freight carriers, customs processing, or events beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you.

Section 6 – Intellectual property

Our Services, including, without limitation, all trademarks, trade names, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Helvia Swiss, its affiliates, or its licensors and are protected by United Kingdom and international laws on copyright, trademarks, patents, trade secrets, and other intellectual property or proprietary rights.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants, or shall be construed as granting, you any license or other rights under any patent, trademark, copyright, or other intellectual property of Helvia Swiss, Shopify, or any third party. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted herein are reserved by Helvia Swiss.

Helvia Swiss’s name, logos, product and service names, designs, and slogans are trademarks of Helvia Swiss, its affiliates, or its licensors. You must not use these marks without the prior written permission of Helvia Swiss. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 7 – Optional tools

We may provide access to third-party tools or features over which we have no control. These tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. Your use of any optional third-party tools is entirely at your own risk, and you should review the terms provided by the relevant third-party providers.

Section 8 – Third-party links

Our website may contain links to third-party sites. We are not responsible for evaluating the content, accuracy, or policies of those external websites. Any transactions or interactions you have with third-party sites are strictly at your own risk. Complaints or inquiries regarding third-party services should be directed to the third party.

Section 9 – Relationship with Shopify

Our store is hosted on the Shopify platform, which provides the underlying e-commerce infrastructure. However, your purchase agreement is made solely with Helvia Swiss. Shopify is not responsible for any aspect of the transactions, products, or services between you and Helvia Swiss. By using our site, you release Shopify from any claims related to your purchases.

Section 10 – Privacy Policy

The collection and use of your personal information are governed by our Privacy Policy. Because our store is hosted by Shopify, your data is also subject to Shopify’s data processing practices, as they facilitate our services. By using our website, you acknowledge that you have read and understood these privacy practices.

Section 11 – User feedback

If you submit ideas, comments, reviews, or other content to us, you grant Helvia Swiss a perpetual, worldwide, royalty-free license to use, reproduce, and publish that content in any medium without any compensation to you. You agree that your submissions will not violate any third-party rights and will not contain material that is unlawful, abusive, defamatory, or infected with malware. We assume no responsibility for comments posted by you or by any third party.

Section 12 – Errors, inaccuracies, and omissions

There may occasionally be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, and availability. We reserve the right to correct any errors, to change or update information, or to cancel orders if any details are inaccurate, at any time and without notice.

Section 13 – Prohibited uses

You are strictly prohibited from using the site or its content:

1. for any unlawful purpose;
2. to violate any laws or regulations;
3. to infringe our intellectual property rights or those of others;
4. to harass, abuse, or discriminate;
5. to submit false information;
6. to upload viruses or malicious code;
7. to engage in spamming or data collection; or
8. to circumvent the security features of the service.

We reserve the right to terminate your access if you breach these terms.

Section 14 – Termination

We may suspend or terminate your access to our services at any time, without notice, if we determine that you have breached these Terms. All obligations and liabilities incurred before the termination date, as well as sections intended to survive termination (such as Intellectual Property, Warranties, and Limitation of Liability), will survive termination of this agreement.

Section 15 – Disclaimer of warranties

Our services and products are provided strictly “as is” and “as available.” Helvia Swiss makes no representations or warranties of any kind, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement of the products. We do not warrant that your use of the service will be secure, timely, or free from interruptions or errors.

Section 16 – Limitation of liability

To the fullest extent permitted by law, Helvia Swiss, our directors, employees, affiliates, and service providers will not be liable for any direct, indirect, incidental, punitive, or consequential damages (including loss of profits, loss of revenue, or loss of data) arising out of your use of the service or the purchase of any product. Our liability is limited to the fullest extent permitted by the applicable jurisdiction.

Section 17 – Indemnification

You agree to indemnify, defend, and hold harmless Helvia Swiss, Shopify, and our affiliates and partners from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or of the rights of a third party.

Section 18 – Severability

If any provision of these Terms is held by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by law. The unenforceable portion will be deemed severed from these Terms and will not affect the validity of the remaining provisions.

Section 19 – Waiver and entire agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right. These Terms, together with any policies posted on our site, constitute the entire agreement between you and Helvia Swiss and supersede all prior communications or agreements. Any ambiguity in interpretation shall not be construed against the drafting party.

Section 20 – Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We reserve the right to assign or transfer our rights and obligations under these Terms without notice.

Section 21 – Governing law

These Terms of Service and any separate agreements whereby we provide you Services will be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising therefrom will be subject to the exclusive jurisdiction of the courts of London.

Section 22 – Headings

The section headings used in this agreement are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

Section 23 – Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check our website regularly for changes. Your continued use of the services after any changes are posted constitutes your acceptance of those changes.

Section 24 – Contact information

Questions about the Terms of Service should be sent to us at: